Return, Refund & Cancellation Policy

Last updated: 30 September 2026

We pack every order with care. If something is not right, we want to make it right. This policy explains how cancellations, returns, replacements and refunds work at Ayushu100.

1. Cancelling an order

You can cancel an order before it is dispatched. Email or WhatsApp us with your order number and we will cancel it and refund the full amount.
Once an order has been dispatched it cannot be cancelled. You may still return eligible items under the rules below.
We may cancel an order if an item is out of stock, if there was a clear pricing or listing error, or if the delivery address is outside our service area. In that case you will receive a full refund.

2. Damaged, wrong, leaking or expired items (all products)

If your order arrives damaged, leaking, expired, with a missing item, or with the wrong product:

Tell us within 48 hours of delivery by email or WhatsApp, with your order number.
Send clear photos of the product, the label and the outer box. An unboxing video helps us settle claims quickly.
Please keep the product and packing until the claim is closed.

Once we confirm the problem, we will send a free replacement or give a full refund for the affected item, including its share of the shipping charge. You do not have to pay anything to return it.

3. Food products

For hygiene and safety reasons, food products (rice, millets, pulses, lentils, oils, ghee, honey, sweeteners, spices, flours, snacks and similar) cannot be returned for change of mind. They are covered only by Section 2 above.

4. Native medicines, herbal and beauty products

Native medicines (நாட்டுமருந்துகள்), herbal powders, oils and beauty products cannot be returned once the seal or packaging has been opened. Unopened, sealed items can be returned within 7 days of delivery, and Section 2 applies as well.

5. Wooden toys and other non-food products

You can return a toy or other non-food item within 7 days of delivery if it is unused and in its original packaging.
Contact us first and we will confirm the return address. For change-of-mind returns, the return shipping cost is paid by you, and the original shipping charge is not refunded.
Our toys are handmade from natural wood and coloured with vegetable dyes. Small differences in grain, colour or finish from the photos are natural. They are not defects.

6. Items that cannot be returned

Opened or used food, medicine, herbal or beauty products (unless covered by Section 2).
Items damaged through misuse after delivery.
Items sold as bulk packs (30 kg), unless covered by Section 2.
Returns sent to us without contacting us first.

7. Refunds

We inspect returned items within 2 working days of receiving them and tell you whether the refund is approved.
Approved refunds go back to your original payment method within 5–7 working days. Your bank may take a few more days to show the credit.
If a refund to the original method is not possible, we will refund by UPI or bank transfer to an account in the buyer's name.

8. Contact

For any cancellation, return or refund, contact us at sivaprabu04@gmail.com or +91 83447 07128 (Phone / WhatsApp), Monday to Saturday, 10:00 AM – 6:00 PM.

Grievance Officer: Sivaprabu, Founder, Ayushu100, 3A New Street, Kaikatti, Musiri, Tamil Nadu 621211. We acknowledge complaints within 48 hours and aim to resolve them within one month.