Shipping Policy
Last updated: 30 September 2026
1. Where we deliver
We currently deliver to every pincode in Tamil Nadu. We do not ship outside Tamil Nadu or outside India yet. You can check your pincode on any product page or in your cart before ordering.
2. Shipping & packing charges
Charges are based on the total weight of your order, rounded up to the next full kilogram. Each kilogram covers courier plus careful packing.
| Order weight | Courier (per kg) | Packing (per kg) | Total (per kg) |
|---|---|---|---|
| 1 – 9 kg | ₹30 | ₹16 | ₹46 |
| 10 – 19 kg | ₹20 | ₹16 | ₹36 |
| 20 kg & above | ₹15 | ₹16 | ₹31 |
For example, an order weighing 2.4 kg is charged as 3 kg × ₹46 = ₹138. You will see the exact shipping charge at checkout before you pay.
3. Dispatch and delivery time
- Orders are usually packed and dispatched within 1–2 working days. Working days are Monday to Saturday, excluding public holidays.
- Delivery usually takes 2–5 working days after dispatch, depending on your location.
- Bulk orders (30 kg packs) and large orders may need 1–2 extra days to pack.
- These are estimates, not guarantees. Courier delays, weather, festivals, strikes or other events outside our control can extend delivery times. We will keep you informed.
4. Tracking
Once your order ships, we will email you a tracking link. If you have not received it within 3 working days of ordering, please contact us.
5. Address and delivery attempts
- Please enter a complete address, pincode and a phone number you can be reached on. We are not responsible for delays or losses caused by an incorrect or incomplete address.
- If the courier cannot deliver after its attempts and the parcel comes back to us, we can re-ship it once you pay the shipping charge again. Or we can refund the order value minus the shipping charges we have paid.
6. Packing
- Food products are sealed in food-grade pouches or bottles and double-packed against moisture.
- Oils and ghee are leak-sealed and cushioned.
- Wooden toys are wrapped individually to protect the painted surfaces.
7. Damaged in transit
If the outer box looks badly damaged at delivery, please note it with the courier or take a photo. If you find any damage, leakage or missing items, tell us within 48 hours of delivery with photos. See our Return, Refund & Cancellation Policy.
8. Contact
Questions about shipping? Email sivaprabu04@gmail.com or call / WhatsApp +91 83447 07128.